If you are unhappy with your goods, you can return them in a saleable condition within 28 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing.
All returns are required to be accompanied with a covering letter and a copy of invoice or receipt.
A refund will be issued as soon as we receive the goods for the price paid for the item.
If you have a query regarding the refund you must let us know within 28 days of the refund being issued.
We will provide a full refund of postage costs for a returned item if the return is a result of an error that the company has made or the goods are faulty.
If an order is returned to us by post or courier company then we will cancel your order and refund you.
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to person who purchased the goods.
To return your product, you should mail your product to: Wool Zone, 18 Church Street, Oakham, Rutland, LE15 6AA.
Contact us at julie@woolzone.co.uk or on 01572 868480 for questions related to refunds and returns.
